From our factory to your front door — everything you need to know about how, when, and where we ship.
Delivery windows reflect the full order-to-delivery timeframe (production + transit). The timelines shown represent when 95% of orders arrive. If you need your drapes by a specific date, please email us at HavenDrapesHelp@gmail.com before ordering.
| Product Category | Carrier | Delivery Window | Signature Required |
|---|---|---|---|
| Fabric Swatches & Sample Booklets | DHL eCommerce / USPS | 2–6 business days | No (mailbox delivery) |
| Ready-Made & Custom Drapes | DHL Express / FedEx / UPS | 7–14 business days | Yes (door-to-door) |
| Bamboo Shades | DHL Express / FedEx / UPS | 16–21 days | Yes |
| Roman Shades — Plain | DHL Express / FedEx / UPS | 12–18 days | Yes |
| Roman Shades — Other Styles | DHL Express / FedEx / UPS | 21–30 days | Yes |
| Roller / Zebra / Cellular Shades | DHL Express / FedEx / UPS | 12–18 days | Yes |
| Order Value | Standard Shipping Fee |
|---|---|
| Up to $200 | $23.00 |
| $200 – $299 | $17.99 |
| $300 and above (after discounts, excl. tax) | Free |
Express shipping is available on a case-by-case basis — please contact us before ordering. Express rate: $129.
| Destination | Standard Fee | Express Fee |
|---|---|---|
| USA & Canada | $4.99 | $34.99 |
| Rest of World | $15.99 – $29.99 | $34.99 |
Single swatches ship for a flat rate of $8.99 worldwide.
Our optional Worry-Free Purchase add-on gives you extra peace of mind against transit delays, damage, and loss. It is charged at approximately 2% of the merchandise value and can be selected during checkout.
Claim $5 if your domestic package is not delivered within 10 days of fulfilment (30 days for international orders).
Claim up to the full purchase value if your items arrive damaged in transit. Material evidence (photos) required.
Claim the full purchase value if your domestic package is not delivered by Day 30 of fulfilment (Day 60 for international).
Insurance takes effect when the order is shipped. You may cancel coverage at any time by contacting HavenDrapesHelp@gmail.com — however, once cancelled, no claims can be submitted.
We select the most appropriate carrier based on your destination, package weight, and product type. All carriers we work with offer door-to-door delivery with tracking.
We operate direct carrier accounts to ensure priority handling and consistent service levels. You cannot specify a preferred carrier — we will always select the best option for your order.
As soon as your order is collected by the carrier, our system will automatically send you an email containing the carrier name and your tracking number. You can then monitor your package on the carrier's official website.
Many carriers allow you to schedule a delivery appointment or specify a safe-drop location — contact the carrier directly to arrange this once you have your tracking number.
Address changes after pickup are not supported. Please double-check your shipping address at checkout — we cannot redirect parcels once they have been collected.
We ship worldwide to residential and business street addresses. The following address types cannot be used as shipping destinations:
Where do orders ship from? Fabric swatches and booklets are dispatched from domestic stock. All custom drapes, blinds, and shades are shipped directly from our vertical manufacturing facility via UPS, DHL, or FedEx.
Browse our collections and experience transparent pricing, worldwide delivery, and made-to-order craftsmanship.